Privacy Policy

Effective Date: 26 March 2026 | Last Updated: 26 March 2026

Royal Rasoi is a division of Keshavas Hospitality Pvt. Ltd. We are committed to protecting the privacy and personal data of every visitor and customer. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By accessing or using our website at www.royalrasoi.in, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our Website, you may voluntarily provide us with personal information, including:

• Full name
• Email address
• Phone number
• Delivery or billing address
• Payment information (processed securely through third-party payment gateways)
• Messages, feedback, or inquiries submitted through contact forms

1.2 Information Collected Automatically

When you visit our Website, certain information is collected automatically through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source

1.3 Information from Third Parties

We may receive limited information about you from third-party platforms where Royal Rasoi is listed, such as Swiggy and Zomato, solely in connection with order fulfillment and customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Details
Service delivery	Process orders, reservations, catering inquiries, and customer requests
Communication	Respond to your queries, send order confirmations, and provide updates
Marketing	Send promotional offers, newsletters, and updates via email, SMS, or WhatsApp (with your consent)
Website improvement	Analyze usage patterns to improve content, layout, and user experience
Legal compliance	Meet regulatory, tax, and legal obligations under Indian law
Security	Detect and prevent fraud, unauthorized access, and other threats

3. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to improve your browsing experience and to understand how visitors interact with our content.

Types of cookies we may use:

• Essential cookies: Required for basic website functionality (e.g., session management).
• Analytics cookies: Help us understand website traffic and visitor behavior. We may use tools such as Google Analytics or similar services.
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness. We may use services such as Meta (Facebook) Pixel or similar platforms.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Website.

4. Sharing Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service providers: Payment gateways, delivery partners, SMS/email service providers, and analytics platforms that help us operate the Website and deliver our services. These providers are contractually bound to use your data only for the purposes we specify.
• Third-party platforms: Swiggy, Zomato, and similar platforms, only to the extent necessary for order coordination and fulfillment.
• Legal requirements: When required by law, regulation, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, with appropriate notice.

5. Marketing Communications

With your consent, we may send you promotional messages, offers, and updates about Royal Rasoi via email, SMS, or WhatsApp.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any promotional SMS or WhatsApp message
• Emailing us at royalrasoi@gmail.com with the subject line "Unsubscribe"

Opting out of marketing will not affect transactional communications (e.g., order confirmations).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure (HTTPS) connections on our Website
• Encryption of sensitive data during transmission
• Access controls limiting who within our organization can view personal data
• Regular review of our data collection, storage, and processing practices

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable laws. Specifically:

• Customer records: Retained for a period of up to 3 years from the last interaction, unless a longer retention is required for tax, legal, or regulatory compliance.
• Analytics data: Retained in aggregated or anonymized form for up to 26 months.
• Marketing preferences: Retained until you withdraw consent.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India) and applicable regulations, you have the right to:

• Access: Request a summary of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Withdraw consent: Withdraw your consent for data processing at any time, where processing is based on consent.
• Grievance redressal: File a complaint if you are dissatisfied with how we handle your data.

To exercise any of these rights, please email us at royalrasoi@gmail.com. We will respond to your request within 30 days.

9. Children's Privacy

Our Website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that a child has provided us with personal information, please contact us so we can promptly delete such data.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., Swiggy, Zomato, social media pages). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email or through a prominent notice on the Website.

We encourage you to review this policy periodically to stay informed about how we protect your data.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules, the Grievance Officer for Royal Rasoi is:

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 30 days from the date of receipt.

13. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: